CAN I PLACE AN ORDER WITHOUT REGISTERING ON THE SITE?
You can place an order even without having registered on the site. However, we recommend that you always register before placing an order, so that your purchase details are not lost. You will be able to log into your account at any time after purchase to remove your data if you prefer.
WHEN WILL I RECEIVE MY ORDER?
Usually deliveries are completed within 2-3 working days for the peninsula, 3-4 working days for Sicily, Sardinia and Calabria. In periods with high traffic flows, such as during Christmas, mid-August or in the event of closures due to COVID, shipments may be delayed.
CAN I PLACE AN INTERNATIONAL ORDER?
For the moment we only ship to Italy, the European Community and the USA. If you want to receive the products in another country, please contact us at firstname.lastname@example.org
For shipments outside Italy, we recommend that you use our English website at zagomilano. com / en-us /
WHAT ARE THE SHIPPING COSTS?
Shipping costs are € 4.50 in Italy, free for orders of € 29.90 or higher. We remind you that in order to benefit from free shipping, it is necessary to place the order in a single solution. Shipping costs may vary in case of promotions.
CAN I HAVE MORE INFORMATION ABOUT SHIPPING?
Of course! You can find all the information you need on the " SHIPMENTS " page.
WHAT HAPPENS IF A PRODUCT I PURCHASED IS DAMAGED?
We work hard to bring you a perfect and high quality product. However, if you receive a non-compliant product, we kindly ask you to send us an email to email@example.com, specifying the type of problem encountered by attaching one or more photos of the clearly visible defect.
Our customer service will contact you as soon as possible to explain how to return or exchange the product.
IS THERE A MINIMUM FOR PURCHASE?
There is no limit for the purchase, however if you want to take advantage of free shipping, you are required to purchase a minimum of € 29.90 in a single solution.
WHICH PAYMENT METHOD CAN I USE?
You can pay with PayPal, Credit Card, American Express, Apple Pay, Google Pay and Shop Pay, Scalapay.
CAN I PAY ON DELIVERY?
Yes, the payment on delivery service is active and provides an additional commission of € 4.50 that you will have to pay at the time of delivery. This commission will be automatically added to the total of your order.
For orders with cash on delivery, it is mandatory to enter a valid phone number in the order, to facilitate delivery by the courier .
Any orders without a telephone number, with an incorrect email address and / or delivery address, may not be shipped.
HOW CAN I GET A DISCOUNT?
We offer a 10% discount to new subscribers to the Newsletter on their first purchase. Also from time to time you may find promotions on our site. To not miss news and promotions, subscribe to our Newsletter .
DO YOU SELL PRODUCTS THAT CONTAIN PARABENS?
Absolutely not! ZAGO carefully selects the ingredients using natural active ingredients to offer you a high quality, safe and allergen-free product.
ARE THE PRODUCTS CRUELTY FREE?
No animals are mistreated to test our products, we are completely Cruelty Free!
We do not carry out tests on animals even outside the European Community and we do not assign tests on our behalf to third parties.
WHERE CAN I FIND THE COMPLETE LIST OF COSMETIC INGREDIENTS?
You can find the INCI on each product page.
A PRODUCT I PURCHASED IS NOT SUITABLE FOR ME, CAN I MAKE A RETURN?
We do not accept returns for products that are not perfectly intact, opened or partially used for hygiene reasons. If you are undecided about a product to buy, we advise you to write to us in chat or by email: one of our beauty experts will be able to advise you in the best possible way.